Product Designer/UX Designer

Delta OPS AI

Timeline: 8 weeks ▼ Team: 1 Designer, 1 Engineer, 1 product manager, 2 founders ▼ Tools: Figma, Notion 
Project details 

Problem

Hospital operations teams struggled to coordinate tasks across multiple departments. Existing tools were fragmented, confusing, and caused delays.

Challenge

Design an intelligent dashboard that streamlines task management, embedded AI resources and messaging, and reduces miscommunication.

My role

  • Led user research and workflow mapping.

  • Designed wireframes, interactive prototypes, and final UI.

  • Conducted user testing and iterated based on feedback.

approach

research & discovery

  • Interviewed 10 operations managers to uncover pain points.

  • Mapped workflows to identify bottlenecks and redundant steps.



design & iteration

  • Built interactive Figma prototypes integrating AI recommendations.

  • Tested with pilot teams; iterated for clarity, usability, and efficiency.


Ideation & Concepting

  • Sketched wireframes and created low-fidelity prototypes.

  • Explored AI-assisted task suggestions to prioritize work.

final design

  • Clean, responsive dashboard highlighting critical tasks.

  • Notifications and alerts reduced missed deadlines.

  • Visual hierarchy designed for quick scanning by operations managers.

outcome

  • Task completion efficiency increased by 25%.

  • Miscommunication errors decreased by 40%.

  • Positive feedback:
    “Finally, a tool that actually makes our job easier.”

key takeaways

  • Early user interviews prevent unnecessary features.

  • Clear explanation of AI suggestions builds trust with users.

  • Iterative design based on testing drives measurable impact.